Horme Hardware Flagship Store

Subject: Complaint Regarding Cashier's Attitude and Lack of Name Disclosure I am writing to express my dissatisfaction with the service I received during my recent visit to your store on 3/1/24 . Unfortunately, my experience with one of your cashiers left much to be desired. Upon inquiring about the warranty for a product I purchased, I approached the cashier with a reasonable question. To my disappointment, the cashier attitude was exceptionally poor, marked by a lack of courtesy and professionalism. This made my interaction with the cashier unpleasant. When I requested the cashier's name to address the issue or provide feedback, the cashier questioned why I needed that information. I explained that it was due to the attitude, but the cashier did not comply with my request. I believe it's essential for customers to know the names of the staff members they interact with, especially when there are concerns about the quality of service. I understand that everyone can have a bad day, but the cashier's behavior was beyond what is acceptable in a customer service role. I trust that you take customer feedback seriously and will address this matter promptly to ensure a more positive experience for future patrons. Thank you for your attention to this issue. I look forward to seeing improvements in the service at your establishment.

I feel like walking into very small version of Ikea. Accept everything here med or large hardware tools. I like their website easy negative and price same as store. Even great news customers, I'm been comparing online price with Horme and prices somewhat similar. Definitely good place to pick power tools as they display in front for you to do test run, and you can ask store assistance for help.

Went down personally to shop for some hardware. Was very impressed by the stuff they have in there. Literally, whatever you need for your home is there. This is not a local hardware shop per say. It is very much a DIY shop! Spend a good time browsing at what the shop has and this will definitely be my stopover place if I need any hardware stuff in the future. The staff are knowledgeable and know where the stuff are located however they just tell you where it is and you have to go and hunt for it. It would have been a lot better if they serve with a smile and show customers where the items are. A little help goes a long way for customer experience.

Place is very big and sells a wide range of hardware for all your needs. Items are neatly displayed on shelves, walkways are wide ,unlike smaller hardware shops where displays can get a big messy and customers can’t really move around freely to browse. Items are also labelled and priced so you know what you are buying. Very good shopping experience at Horme Hardware even for ladies like us who only buy hardware once a while.